The ideal Title: Store Manager
Role overview and responsibilities:
The Store manager is responsible for managing the sales, profitability, operations, asset protection and people function of the stores within the given territory. He/she is responsible to motivate, train and inspire their team to achieve productivity and sales goals.
Key Performance Indicators:
- Achieving the sales targets
- To achieve the store target and sales KPI
- Ensure that the store meets DAMAS standards
- Excellent product knowledge of own products and competitor products
- Ensure excellent display of customer service in store following the DSCE
- Stock control – maintain 100% stock accuracy
- Ensure that all staff adhere to store and work timings with regular and punctual attendance.
- Principle Accountabilities
- To keep the store keys safely under own custody.
- Ensure store timings, work schedule and staff break time are strictly followed by all staff.
- Ensure the outlet strictly follows the DAMAS standards in terms of tidiness, product display, store security, etc.
- Communicate the sales plan to team members and ensure targets are achieved; ensure all sales persons contribute towards target achievement.
- Ensure accuracy and proper functioning of weighing scales, calculators, Diamond tester and all other equipment's.
- To ensure that regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit is followed in the store.
- Ensure all customers are attended to by the Sales staff & customer requirements and aspirations are understood.
- Ensure proper product and price information is given to the customer; assist the sales person in case of difficulty.
- Ensure complete adherance to the store operational procedures (Blue Print).
- Monitor the Repair Order register / navision and follow-up for timely delivery; ensure required customer requirements are fulfilled
- Ensure invoicing is done accurately and no discrepancies in cash/credit transactions.
- Check bookings done by customers and update atleast twice a month.
- Carry out inspection of all jewellery once receive, on display or kept in the back-up stock, and identify, separate and sort all products that require any attention e.g. cleaning, polishing, rhodium, etc and remove non-conforming products from display/stock for necessary arrangement.
- To ensure availability of adequate quantities of all packing materials for branded and non-branded jewellery, including boxes, pouches, carry bags, etc. Store these in a proper location and report low inventory or non-availability of any items to concerned division immediately.
- Participate in stock-taking exercises.
- Keep self aware of and have complete knowledge of current market trends.
- Ensure all Security standards (related to CCTV, security alarms, etc) are being met.
- Maintain all petty cash expenses of the store as per Finance Department guidelines and ensure all expenses are submitted by time after due approvals/verification.
- Ensure that all the staff follow the good grooming as per the manual provided by HR.
- Handle the staff grievances in line with HR policies.
- Ensure staff motivation and energy level are high.
- Conduct Performance Appraisal yearly for team members following DAMAS standards.
- Develop a talent pipeline.
Requirements:
- Bachelor's or equivalent degree preferred
- Minimum of 3 years’ experience in retail and team management.
- Strong communication skills in English and Arabic
- Strong skills in public relations and team leadership.
المصدر: om.linkedin.com
