The ideal Title: Store Manager
Role overview and responsibilities:
The Store manager is responsible for managing the sales, profitability, operations, asset protection and people function of the stores within the given territory. He/she is responsible to motivate, train and inspire their team to achieve productivity and sales goals.
Key Performance Indicators:
– Achieving the sales targets
– To achieve the store target and sales KPI
– Ensure that the store meets DAMAS standards
– Excellent product knowledge of own products and competitor products
– Ensure excellent display of customer service in store following the DSCE
– Stock control – maintain 100% stock accuracy
– Ensure that all staff adhere to store and work timings with regular and punctual attendance.
– Principle Accountabilities
– To keep the store keys safely under own custody.
– Ensure store timings, work schedule and staff break time are strictly followed by all staff.
– Ensure the outlet strictly follows the DAMAS standards in terms of tidiness, product display, store security, etc.
– Communicate the sales plan to team members and ensure targets are achieved; ensure all sales persons contribute towards target achievement.
– Ensure accuracy and proper functioning of weighing scales, calculators, Diamond tester and all other equipment’s.
– To ensure that regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit is followed in the store.
– Ensure all customers are attended to by the Sales staff & customer requirements and aspirations are understood.
– Ensure proper product and price information is given to the customer; assist the sales person in case of difficulty.
– Ensure complete adherance to the store operational procedures (Blue Print).
– Monitor the Repair Order register / navision and follow-up for timely delivery; ensure required customer requirements are fulfilled
– Ensure invoicing is done accurately and no discrepancies in cash/credit transactions.
– Check bookings done by customers and update atleast twice a month.
– Carry out inspection of all jewellery once receive, on display or kept in the back-up stock, and identify, separate and sort all products that require any attention e.g. cleaning, polishing, rhodium, etc and remove non-conforming products from display/stock for necessary arrangement.
– To ensure availability of adequate quantities of all packing materials for branded and non-branded jewellery, including boxes, pouches, carry bags, etc. Store these in a proper location and report low inventory or non-availability of any items to concerned division immediately.
– Participate in stock-taking exercises.
– Keep self aware of and have complete knowledge of current market trends.
– Ensure all Security standards (related to CCTV, security alarms, etc) are being met.
– Maintain all petty cash expenses of the store as per Finance Department guidelines and ensure all expenses are submitted by time after due approvals/verification.
– Ensure that all the staff follow the good grooming as per the manual provided by HR.
– Handle the staff grievances in line with HR policies.
– Ensure staff motivation and energy level are high.
– Conduct Performance Appraisal yearly for team members following DAMAS standards.
– Develop a talent pipeline.
Requirements:
– Bachelor’s or equivalent degree preferred
– Minimum of 3 years’ experience in retail and team management.
– Strong communication skills in English and Arabic
– Strong skills in public relations and team leadership.
Source: om.linkedin.com
