We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
- Implement and install solutions on the customer's test and production environments
- Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
- Act positively and respond promptly to the customer's requests/tickets
- Prepare, review and ensure accuracy of technical documentation
- Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
- Perform any other job-related duties incidental to the work
Requirements
- Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field
- Fresh graduates / Up to 3 years experience in a familiar field
- Willing to travel abroad and work extra hours whenever needed
- Knowledge in database engines (Oracle and MS-SQL)
- knowledge in operating systems (Linux and MS Windows)
- Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere)
- Knowledge in Directory Services (AD & LDAP)
- Excellent verbal, written, and interpersonal skills
- Excellent team player
- Excellent customer service skills
- Attention to detail skills
- Effective communication skills
Experience in one or more of the below is a plus:
- Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure
- Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies
- Knowledge in PKI Infrastructure and Certificate Authorities
- Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)
- Knowledge in server and client operating systems (Linux Distros, Windows)
- Knowledge in web application servers (Jetty, Wildfly, JBoss).
- Knowledge in Object Storage management
- Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)
- Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes)
- DevOps Techniques and Skills including CI/CD
المصدر: om.linkedin.com
