Summary
The Room Attendant, reporting directly to the Housekeeping Supervisor, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.
Key Responsibilities
- Thoroughly clean guestrooms according to hotel/brand standards.
- Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart setup.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas, and closets clean and neat and vacuumed (if applicable).
- Restock the housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Clean the room with the door closed according to standards, unless requested to do otherwise by the guest.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Required Experience
- At least 1-2 years of experience in the same field.
KEY COMPETENCIES
Alongside the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Good communication and customer service skills.
- Time management and organizational skills.
- Efficiency of service delivery
- Professional attitude
- Flexibility
- Reliability
- “Can do” attitude
- Excellent grooming standards
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