Job Title: Sales Executive
Work Location: Muscat, Oman
Experience: 5 – 15 years in Luxury retail
Key Responsibilities
1. Policy and Protocol Adherence
– Strictly follow all company policies, store procedures, and brand guidelines.
– Maintain compliance with health, safety, and hygiene standards at all times.
– Adhere to dress code, grooming standards, and professional conduct as per company protocol.
– Follow cash handling, POS operation, and return/refund procedures accurately.
2. Achieving Sales Targets and KPIs
– Meet or exceed daily, weekly, and monthly sales targets.
– Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement.
– Actively promote company promotions, bundled offers, and new product launches to enhance sales.
– Provide daily sales reports and assist in forecasting and planning.
3. Customer Service Excellence
– Greet customers warmly and provide personalized, consultative fragrance recommendations.
– Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions.
– Handle customer inquiries, complaints, and feedback professionally and promptly.
– Build strong customer relationships through follow-ups and loyalty program engagement.
– Ensure a clean, organized, and inviting shopping environment.
4. Inventory and Stock Management
– Monitor stock levels daily and ensure optimal product availability on the sales floor.
– Perform regular stock checks and assist in inventory audits.
– Place timely reorders in coordination with the Line Manager to prevent stockouts.
– Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO).
– Maintain accurate records of stock movements and discrepancies.
5. Loss Prevention and Pilferage Control
– Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage.
– Conduct regular visual checks and report any suspicious activity.
– Assist in executing daily, weekly, and monthly stock reconciliations.
– Secure high-value items and ensure safe storage after operating hours.
– Support investigations into inventory discrepancies when necessary.
6. Additional Store Duties
– Assist in visual merchandising, window displays, and promotional setups in line with brand standards.
– Operate POS systems accurately and handle cash, cards, and mobile payments securely.
– Support store opening and closing procedures (e.g., switching equipment, daily z-reports).
– Participate in staff meetings, training sessions, and product knowledge workshops.
– Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.
Source: om.linkedin.com
