Summary
The Room Attendant, reporting directly to the Housekeeping Supervisor, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.
Key Responsibilities
– Thoroughly clean guestrooms according to hotel/brand standards.
– Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart setup.
– Remove all trash and dirty linen from guestrooms and hallways.
– Keep all hallways, public areas, and closets clean and neat and vacuumed (if applicable).
– Restock the housekeeping cleaning cart for next day’s use.
– Replenish chemical bottles.
– Clean the room with the door closed according to standards, unless requested to do otherwise by the guest.
– Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
– Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
– Handle items for “Lost and Found” according to the standards.
– Ensure overall guest satisfaction.
Required Experience
– At least 1-2 years of experience in the same field.
KEY COMPETENCIES
Alongside the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
– Strong attention to detail.
– Ability to work independently and as part of a team.
– Good communication and customer service skills.
– Time management and organizational skills.
– Efficiency of service delivery
– Professional attitude
– Flexibility
– Reliability
– “Can do” attitude
– Excellent grooming standards
Source: bh.linkedin.com
