We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
– Implement and install solutions on the customer’s test and production environments
– Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
– Act positively and respond promptly to the customer’s requests/tickets
– Prepare, review and ensure accuracy of technical documentation
– Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
– Perform any other job-related duties incidental to the work
Requirements
– Bachelor’s Degree in Information Technology, Engineering/Science, Computer Application, or any related field
– Fresh graduates / Up to 3 years experience in a familiar field
– Willing to travel abroad and work extra hours whenever needed
– Knowledge in database engines (Oracle and MS-SQL)
– knowledge in operating systems (Linux and MS Windows)
– Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere)
– Knowledge in Directory Services (AD & LDAP)
– Excellent verbal, written, and interpersonal skills
– Excellent team player
– Excellent customer service skills
– Attention to detail skills
– Effective communication skills
Experience in one or more of the below is a plus:
– Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure
– Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies
– Knowledge in PKI Infrastructure and Certificate Authorities
– Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)
– Knowledge in server and client operating systems (Linux Distros, Windows)
– Knowledge in web application servers (Jetty, Wildfly, JBoss).
– Knowledge in Object Storage management
– Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)
– Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes)
– DevOps Techniques and Skills including CI/CD
Source: om.linkedin.com
