Job Description
Job Purpose
Perform hands-on supervision of service provider centers by executing inspections, monitoring
compliance, managing grievances, and supporting operational requirements to ensure service quality,
safety, and adherence to licensing standards and procedures.
Roles And Responsibilities
Strategy
– Develop health, safety, and environment plans for employees, service providers, and
customers.
– Develop standards for evaluating service provider performance.
Operations
– Monitor centers through control cameras in the Smart Supervision Center.
– Follow up with service providers to meet requirements for opening and operating licensing
centers.
– Prepare and follow up on implementation of agreements with service providers in
coordination with internal authorities.
– Conduct field visits to identify improvement opportunities and recommend corrective actions.
– Ensure implementation of approved policies, circulars, and procedures by service providers
and act on violations.
– Coordinate approval of marketing and awareness campaigns for service provider centers.
– Analyze and evaluate service provider performance and submit periodic reports.
– Receive and follow up grievances from service providers and submit complete cases to the
Unified Grievance Committee.
– Manage activities related to service provider bidding for establishing new centers with
concerned departments.
– Strictly adhere to RTA Information Security policies and report incidents immediately.
Product / Process Improvement
– Recommend service improvements based on field observations and performance analysis.
– Contribute to developing standards that enhance service quality and operational compliance.
Physical Working Conditions
– Role requires regular field inspections and work at service provider centers and the Smart
Supervision Center.
Qualifications
Job Qualifications & Requirements
– Bachelor’s in Business Administration, Public Administration, Operations Management
– At least 5 years of experience
– Preferred: Certification such as Quality Management certification
Job Category
Inspection
Advertiser
Roads and Transport Authority
Department
Vehicles Licensing
Required Nationality
UAE Only
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
28/08/2026
Unposting Date
28/09/2026
Source: ae.linkedin.com
